Refund policy

💖 A Warm Promise from DMC Nails

At DMC Nails, we want every set of custom press-on nails to feel like you're unboxing a special gift filled with excitement and anticipation. If you ever need assistance along the way, please feel free to reach out to us at cs@dmcnails.com!

Returns, Exchanges & Sizing

Hygienic Handmade Items: Since our press-on nails are personal beauty and hygiene items, we cannot accept returns or exchanges for "change of mind" situations, or requests to switch to a different style or size, unless the item is defective.
A Quick Note on Sizing: Every single set of nails is handcrafted specifically for you based on your order. Before checking out, we strongly recommend taking a moment to review our size guide and measure carefully. Getting the right fit is the first step to enjoying your flawless manicure!

What to Do If You Receive a Faulty Item

While issues are extremely rare, if you happen to receive a defective product or if there was an oversight on our part, please rest assured—we will take full responsibility!

Simply contact us at cs@dmcnails.com within 7 days of receiving your package, along with photos of the item.
Our team will review your case promptly and offer a warm, satisfying solution so you're never left on your own.

Our Special "Size Correction" Support

We understand that ordering sizes online can sometimes be a little tricky. If your nails arrive and the fit isn't quite right, we’ve got a sweet little solution to help:

You can simply place a new order with your corrected measurements, and we’ll provide an exclusive 10% discount to help cover part of the remake cost!
To claim this discount or if you need guidance on re-measuring accurately, just drop us a message at cs@dmcnails.com, and we'll gladly walk you through it.