Shipping policy


✨ DMC Nails | Global Shipping & Delivery Guide

Thank you for trusting DMC Nails with your fingertips! We truly value your anticipation and are committed to delivering our handcrafted nail masterpieces safely to your doorstep.

  • Shipping Calculation: The relevant shipping fees and estimated delivery days will be clearly presented at checkout based on your shipping address.

  • Free Shipping: To thank our global customers, any single order of $59 USD or more will directly enjoy free shipping!

⏱️ Production & Delivery Timeline

  • Handcrafted Period (2–5 Business Days): Every set of nails is custom-made just for you. Once you place your order, our professional nail artists immediately begin crafting your piece, blending exquisite craftsmanship with a commitment to sustainability.

  • International Transit Time (5–12 Business Days): After your order ships from our studio, standard international delivery takes an estimated 5 to 12 business days (actual time may vary depending on destination customs clearance speed and local courier processing).

📦 Order Tracking & Logistics Updates

  • Once your custom nails are completed and dispatched, the system will automatically send a confirmation email containing your tracking number to your inbox.

  • Please note that international logistics updates may occasionally experience brief delays due to airline schedules or customs inspections. If your tracking information has not updated for over a week, please feel free to reach out via email, and we will promptly investigate with our logistics partners.

🚀 Express Shipping & Special Item Notices

  • Orders containing liquid or battery-operated items may experience delivery delays due to customs and safety inspections; we cannot guarantee delivery within standard timeframes. In certain regions, express delivery may not be available for these items.

📌 Address Changes & Order Cancellations

If you need to change your shipping address or cancel your order, please contact us within 12 hours of placing your order. Beyond this timeframe, orders have typically entered production or shipping and can no longer be intercepted or changed. Thank you so much for your understanding and support! 💖

🛡️ Lost, Stolen, or Damaged Items

  • Lost or Stolen Packages: If your package is lost or stolen, please contact us immediately so our customer service team can assist you with the carrier investigation and resolution.

  • Transit Damage: If your package arrives with transit damage, please keep the package as-is and send clear photos or video evidence of the outer box and damaged items to our customer service email as soon as possible.

  • Contact Email: cs@dmcnails.com